General Questions
What types of Devices do you repair?
We repair all Computer’s available in the market including Apple, Dell, Samsung, HP, Microsoft, Asus, and Acer computers, just to name a few.
I tried repairing my Device myself, can I still bring it in for repair or diagnostic?
Yes, no problem, please come in to the store and bring your device, or mail it to us.
I have multiple issues with my device, can I get a deal on multiple repairs?
Yes you can, give us a call and describe your problem and we will see what we can do for you.
Mail in Repair Questions
Can I mail in any device for repair?
You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.
What should I include when I am shipping my device to you?
We only need your device, do not include accessories, the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form.
Do I have to include my passcode with my device?
It is recommended. We need the passcode in order to test your device after the repair. If you do not wish to provide your passcode, certain device functions won’t be tested, and therefore can’t be verified by us to work. We may also require license codes for software, any delay in receiving these items may delay work.
Liquid Damage Service
What should I do if my device falls in water or another liquid?
Make sure your device is turned off and do not turn your device back on. It’s best if you bring it in the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.
My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem. Liquid damage can be tricky and issues may present as simple but get worse over time.
How long do water damage repairs take to complete?
Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components, and if parts are needed.
Screen Replacement Service
After dropping my device it has become unresponsive to touch, does the screen repair fix this issue?
Yes, any non responsiveness your device is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.
How do I know if I need the LCD repair or not?
If the actual screen of the device is bleeding, white, or has any dead pixels then you’re going to need the LCD replacement option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the device while it is powered on to support@alphacomputing.com.au and we will do our best to diagnose it.
The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?
Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.